Refund & cancellation policy

This policy applies to paid sessions booked with Link Grid Point Ltd: dApp walkthroughs, wallet safety workshops, study circles, and quoted mentoring packages.

Cancellation by you

• More than 48 hours before session start: full refund of any prepaid fee, or free rescheduling once within ninety days.
• 24–48 hours before start: 50% refund or one free reschedule within sixty days, subject to availability.
• Less than 24 hours before start: no refund unless we can fill your slot with another reader; reschedule fee of £15 may apply.

No-shows

If you do not attend and gave no notice, prepaid fees are non-refundable. We may offer a discounted rebooking at our discretion.

Cancellation by us

If a tutor is unavailable or technical issues prevent delivery, we offer a full refund or priority rescheduling at no extra cost.

Workshop minimum numbers

Wallet safety workshops require at least four confirmed participants. If a date is undersubscribed, we notify you at least five days ahead and offer refund or transfer to the next scheduled workshop.

Study circle blocks

Four-session blocks are refundable for unused sessions if you cancel the remaining block with 48 hours notice before the next meeting. Individual drop-in sessions follow the standard cancellation windows above.

Work already started

Mentoring packages are partially non-refundable once the second session is delivered. Refunds for unused sessions are calculated pro rata minus a £20 administration fee.

Materials purchased

Printed bound recap notes ordered separately are non-refundable once printed. Digital recap notes included in walkthrough fees follow session cancellation rules.

Deposits

Some quoted engagements require a 30% deposit to hold dates. Deposits are refundable under the cancellation windows above and non-refundable if you cancel after we completed preparatory research specific to your brief.

Refund process

Email hello@linkgridpoint.click with your booking reference. Approved refunds are processed within ten working days to the original payment method.

Exceptions

Nothing in this policy affects your statutory rights under UK consumer law for services not supplied with reasonable care and skill.

Contact

Refund requests: hello@linkgridpoint.click · 0121420499